At Pitch24, we strive to provide a satisfying experience for all our users. If you encounter any issues with your purchase or subscription, please review our refund policy below.
Refunds may be considered under the following circumstances:
- Pro Package Subscription: If you have subscribed to a pro package on Pitch24 and are not satisfied with the features or services provided, you may be eligible for a refund. Please note that refunds will be assessed on a case-by-case basis and subject to the terms and conditions of the specific package.
- Paid Channel Subscription: If you have subscribed to a paid channel on Pitch24 and experience technical difficulties or the content does not meet your expectations, you may be eligible for a refund. Refunds will be evaluated on a case-by-case basis.
- Video/Movie Purchase or Rental: If you encounter any issues with the purchased or rented video/movie, such as playback problems or content quality, you may be eligible for a refund. Refund requests will be reviewed individually.
Refund Request Process
To initiate a refund request, please follow these steps:
- Contact Customer Support: Reach out to our customer support team through the provided contact channels on the Pitch24 platform.
- Provide Details: Clearly state the reason for your refund request, including any relevant information such as transaction details, dates, and any supporting evidence or documentation.
- Evaluation and Resolution: Our support team will review your refund request and work towards a satisfactory resolution. The evaluation process may take some time, and we appreciate your patience.
- Refund or Alternative Solution: If your refund request is approved, you will receive a refund according to the original payment method used. Alternatively, we may offer an alternative solution, such as a credit towards future purchases on Pitch24.
Additional Terms and Conditions
Please note that the refund policy is subject to the terms and conditions outlined in our Pitch24 platform. We reserve the right to modify the policy at any time, and any changes will be communicated to you through our platform.